Privacy Policy & Website Use of Terms

Effective Date: May 29, 2026
Last Updated: May 29, 2026

By using this website, you agree to the terms described in this Privacy Policy and Website Terms of Use. Chico Housing Action Team (“CHAT,” “we,” “our,” or “us”) provides this website and its content for general informational, educational, fundraising, and community engagement purposes related to our mission and programs.

While CHAT works to maintain accurate and up-to-date information, website content may occasionally contain errors, omissions, or outdated information. All website materials are provided “as is” without warranties of any kind, either express or implied. CHAT disclaims liability for any reliance placed on website content or external resources linked through this website.

Information We Collect

CHAT may collect personal information that users voluntarily provide through this website, including but not limited to:

    • Contact form submissions

    • Donation forms

    • Event registrations

    • Volunteer applications or inquiries

    • Newsletter sign-ups

    • Program participation inquiries

    • Sponsorship or partnership requests

Information collected may include:

    • Name

    • Email address

    • Phone number

    • Mailing address

    • Donation details

    • Communication preferences

    • Other information voluntarily submitted by the user

We may also automatically collect limited technical information through cookies, analytics tools, pixels, or similar technologies, including:

    • IP address

    • Browser type

    • Device information

    • Pages visited

    • Referral sources

    • Website activity and usage behavior

This information helps us improve website performance, user experience, outreach effectiveness, and organizational operations.

How We Use Information

Information collected through this website may be used to:

    • Respond to inquiries or requests

    • Process donations and provide tax receipts

    • Register users for events or programs

    • Coordinate volunteer opportunities

    • Send newsletters, updates, and organizational communications

    • Support fundraising and outreach efforts

    • Improve website functionality and services

    • Analyze website traffic and engagement trends

    • Maintain organizational records and reporting requirements

CHAT does not sell, rent, or trade personal information or donor information.

Third-Party Services & Analytics

CHAT uses trusted third-party platforms and service providers to support website operations, communications, fundraising, analytics, and event management. These services may collect or process information in accordance with their own privacy policies.

Third-party services used by CHAT may include:

    • Google Analytics

    • Meta Pixel

    • Zeffy

    • Neon CRM

    • Eventbrite

    • Embedded YouTube videos and content

These platforms may use cookies, tracking technologies, or embedded content to analyze website usage, process transactions, improve advertising performance, manage donor records, or support communications.

Users interact with these third-party services at their own discretion and are encouraged to review the privacy policies of those providers directly.

Cookies & Tracking Technologies

This website may use cookies or similar technologies to enhance user experience, remember preferences, analyze traffic patterns, and support outreach or advertising efforts.

Users may disable cookies through their browser settings. However, certain website features or functionality may not operate properly as a result.

Donor Privacy

CHAT treats donor information with care and respect.

Donor information may be used to:

    • Process and acknowledge gifts

    • Maintain donor records

    • Provide receipts and tax documentation

    • Share organizational updates and fundraising communications

    • Support ongoing development and stewardship efforts

CHAT does not sell, rent, or trade donor information.

Donors may:

    • Request anonymity

    • Opt out of communications at any time

    • Request updates or corrections to their information

Unless otherwise requested, CHAT may publicly recognize donors in materials such as annual reports, newsletters, event acknowledgments, campaigns, or promotional materials.

Payment Security

Online donations and financial transactions are processed through secure third-party payment processors. CHAT does not store full credit card numbers, banking information, or sensitive payment credentials on its own servers.

While CHAT takes reasonable administrative, technical, and physical measures to safeguard personal information, no method of internet transmission or electronic storage is completely secure. Accordingly, CHAT cannot guarantee absolute security of information transmitted through this website.

Email Communications

Users who subscribe to communications from CHAT may receive newsletters, fundraising updates, event announcements, or organizational information.

Recipients may unsubscribe from marketing or newsletter communications at any time by using the unsubscribe link included in emails or by contacting CHAT directly.

CHAT complies with applicable electronic communication laws and honors unsubscribe requests in a timely manner.

Children’s Privacy

CHAT does not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent. If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it in accordance with applicable law.

Accessibility Commitment

CHAT is committed to making this website accessible and usable for all individuals, including people with disabilities. We strive to improve website accessibility and usability in alignment with recognized accessibility standards and welcome feedback regarding accessibility barriers or issues.

External Links

This website may contain links to external websites or embedded third-party content not controlled or operated by CHAT. CHAT is not responsible for the content, security, accessibility, or privacy practices of external websites or services. Users access third-party content at their own discretion and risk.

Intellectual Property

All website content, including text, graphics, logos, images, branding, downloadable materials, and other content, is the property of CHAT or is used with permission and protected by applicable copyright, trademark, and intellectual property laws.

Users may not reproduce, distribute, modify, republish, or commercially use website materials without prior written permission from CHAT, except for limited personal and non-commercial use with proper attribution where applicable.

Acceptable Website Use

Users agree not to use this website:

    • For unlawful purposes

    • To interfere with website functionality or security

    • To attempt unauthorized access to systems or data

    • To distribute harmful, malicious, or disruptive content

    • In any manner that could damage, disable, or impair the website or interfere with another user’s experience

Data Retention

CHAT retains personal information only as long as reasonably necessary to fulfill operational, legal, financial, tax, reporting, or programmatic obligations, or as otherwise permitted by applicable law.

California Privacy Rights

Although certain California consumer privacy laws may not fully apply to nonprofit organizations, CHAT values transparency and responsible data practices.

California residents may request information regarding the categories of personal information collected, request corrections where appropriate, or request deletion of certain personal information, subject to applicable legal, operational, or recordkeeping obligations.

Policy Updates

CHAT may update this Privacy Policy and Website Terms of Use periodically to reflect operational, legal, or technological changes. Updated versions will be posted on this page with a revised effective date. Continued use of this website after updates are posted constitutes acceptance of the revised policy.

Contact Information

Questions regarding this Privacy Policy, donor information, accessibility concerns, or website practices may be directed to:

Chico Housing Action Team (CHAT)
Website: chicohousingactionteam.net
Email: info@chicohousingactionteam.net
Phone: 530-399-3965
Mailing Address: P.O. Box 4868, Chico, California 95927