Resident Resources
Support, resources, and tools to help you stay on track.
Whether you’re a current resident or looking for additional support, we're here to help you access what you need and take your next step.
Current Residents
Manage Your Housing with AppFolio
If you are currently living in a CHAT property, you can use the AppFolio resident portal to manage your housing, make payments, and submit requests.
Through the portal, you can pay rent online, submit maintenance requests, and access your rental documents.
All CHAT residents can also pay rent using the methods listed below.
Pay Rent Online
Log in to your AppFolio account to pay online.
Pay Rent In Person
Stop by the CHAT office to drop off your rent payment.
Pay Rent Via Mail
You can submit your rent payment via mail to the CHAT office.
Maintenance Requests
If something needs repair, please let us know as soon as possible.
The fastest way to submit a request is through the resident portal. You can also contact the team by email or phone if needed.
When submitting a request, include as much detail as possible. Photos are helpful and allow us to respond more quickly.
For urgent after-hours maintenance emergencies, call the main maintenance line at 530-399-3955.
Submit a Request Online
Submit a work order through your Appfolio Tenant portal.
Email a Request
Submit a work order by emailing CHAT at kishaunte@chicohousingactionteam.net,
and CC-ing your Housing Support Coordinator.
Call Property Management
Call the Property Management at 530-399-3955.
AppFolio Resident Portal Guide
The AppFolio Resident Portal is your central place to manage rent payments, submit maintenance requests, and stay on top of your account. This guide walks you through the key steps so you can take care of everything quickly and confidently.
Below, you’ll find simple instructions for making payments and submitting maintenance requests. If you’re ever unsure, take it one step at a time. The system is designed to be straightforward, and our team is here to support you if needed.
Rent Payments
From your dashboard, you’ll see your current balance and a breakdown of charges.
To make a payment:
- Select “Make a Payment” or “Set Up Auto Pay”
- Choose your payment method. Card or eCheck. (eCheck is the most affordable option)
- Enter your payment details
- Select your payment date and amount. Full balance or a custom amount
- Click “Make This Payment Now”
You’ll receive an email confirmation after your payment is submitted.
You can also view your payment history and ledger anytime under the Payments tab.
Maintenance Requests
To submit a maintenance request:
- From your dashboard or the Maintenance tab, select “Request Maintenance”
- Enter details about the issue
- Answer the follow-up questions related to the repair
Important:
You’ll be asked if maintenance has permission to enter your unit.
- Selecting “Yes” allows maintenance to enter if you are not home
- Selecting “No” means they will only enter when you are present, and you’ll be asked to provide your availability
Be sure to include any helpful details such as pets, gate codes, or anything that may affect access.
Tip:
Adding photos is strongly encouraged. The more detail you provide, the faster and more accurately the issue can be addressed.
Need Additional Support?
You’re not alone. If you need support beyond your housing, there are resources available throughout the Chico community.
We encourage you to connect with your Housing Support Coordinator first. They can help guide you to the right services based on your situation and ensure you’re connected to the most appropriate support.
There are also local organizations that provide additional services, including shelter, food, and specialized care. Some of these include:
Torres Community Shelter
6th Street Center for Youth
Jesus Center
Future Residents
Looking for Housing Support? Start Here.
If you’re seeking housing assistance, the first step is to connect with Butte-Glenn 2-1-1.
2-1-1 is a free, easy-to-remember number that connects you with local resources, including housing support, in Butte and Glenn counties. This is the required starting point for individuals seeking access to services and connection to the right programs.
Call 2-1-1
If you’re calling from outside the area, dial 866-916-3566 to reach the 2-1-1 Center in Chico.
You can also:
- Text your zip code to 898211 to get connected to resources
- Search online through HelpCentral by entering your zip code and browsing services by category, keyword, or agency
2-1-1 will help assess your situation and guide you to the most appropriate resources based on your needs.
If you’re having trouble connecting:
- Butte County residents can call 866-916-3566
- Glenn County residents can call 855-839-1175
Taking this first step ensures you’re connected to the full network of support available in our community.
